Service FAQs · Elgin CDJR · Streamwood, IL

Service FAQs and Car Care Guides

Straight answers to the questions our service advisors hear most: hours, appointments, Express Lane, maintenance intervals, warranty and recall work, and Mopar parts for Chrysler, Dodge, Jeep and Ram vehicles. Below the answers is our library of how-to guides.

Close-up of transmission gears
Service at Elgin CDJR, Streamwood
7 a.m.-7 p.m.Service, Monday to Friday
7:30 a.m.-4 p.m.Service, Saturday
Express LaneOil, tires, batteries, inspections
MoparFactory parts and certified technicians
FreeRecall repairs at any authorized dealer

The short version

Book online at Schedule Service or come to Express Lane for oil changes, tire rotations, batteries and inspections (appointments are encouraged). We service every Chrysler, Dodge, Jeep and Ram, wherever it was bought, and recall repairs are free. Bring your key, the mileage and a note of any warning lights or noises.

Booking and visiting

What are your service hours?

Service is open 7 a.m. to 7 p.m. Monday through Friday and 7:30 a.m. to 4 p.m. on Saturday, and closed Sunday. The parts counter is open 7 a.m. to 7 p.m. on weekdays and 8 a.m. to 4 p.m. on Saturday. Holiday hours can differ; the hours on our Contact page are always current.

Do I need an appointment?

Appointments are encouraged for everything, including Express Lane, because they keep the wait short. Express Lane is set up for quick jobs such as oil and filter changes, tire rotations with a brake check, battery tests, wiper blades and multi-point checks. Book online at Schedule Service; pick the service, a day and a time, and say whether you will wait or drop off.

Can I wait, or get a ride while my vehicle is in service?

You can wait in the customer lounge, which has Wi-Fi and coffee. The dealership also lists a complimentary courtesy shuttle and complimentary rental vehicles among its amenities; availability depends on the day and the repair, so ask for one when you book.

Do you service vehicles that were not bought here?

Yes. We service any Chrysler, Dodge, Jeep or Ram vehicle, wherever it was purchased, and warranty and recall work is done at no charge on eligible vehicles.

What should I bring to my appointment?

Your key, the current mileage and a short note of what you have noticed: noises, warning lights and when they happen. A phone photo of a dashboard warning helps your advisor. For recall work, the VIN is all we need to check.

Where is the service department?

Elgin CDJR is at 1500 W. Lake St. (U.S. 20) in Streamwood, IL 60107, a short drive from Elgin, South Elgin, Bartlett, Hanover Park, Schaumburg and Hoffman Estates. Get directions.

Do you have Spanish-speaking staff?

Yes. See our Habla Español page.

Maintenance

How often should I change the oil?

Most current Chrysler, Dodge, Jeep and Ram vehicles have an Oil Change Indicator that shows "Oil Change Due" when service is needed. Mopar says to change the oil within 500 miles of that message and, on most models, never to go past 10,000 miles or 12 months, whichever comes first. Ram 2500 and 3500 trucks have their own limits for the gas HEMI and the Cummins diesel, and towing, short trips, dusty roads and extreme temperatures shorten the interval. Your owner's manual has the exact schedule.

What oil does my vehicle need?

The correct grade is printed on the oil fill cap and listed in your owner's manual; it varies by engine. We use the Mopar oil specified for your engine. Our guide to conventional vs. synthetic oil explains the difference.

How often should my tires be rotated?

Stellantis maintenance schedules generally include a tire rotation at each oil-change service, and the owner's manuals say to rotate at the first sign of irregular wear. Regular rotation evens out wear so the set lasts longer; see what tire rotation does.

Which maintenance schedule should I follow?

The one in your owner's manual for your engine and how you drive (towing, short trips and dusty roads count as severe service). Owner's manuals are on Mopar.com, and our Jeep maintenance schedule lays out the common intervals.

Do you service Ram diesel trucks?

Yes, including the Cummins 6.7-liter turbo diesel in the Ram 2500 and 3500, diesel exhaust fluid (DEF) and emissions systems, and trailer-brake setups.

Warranty, recalls and protection

What does the factory warranty cover?

New Chrysler, Dodge, Jeep and Ram vehicles come with a 3-year/36,000-mile Basic Limited Warranty. The Powertrain Limited Warranty is 5 years/60,000 miles on Chrysler, Dodge and Jeep. For the 2026 model year, Ram trucks and vans carry a 10-year/100,000-mile Limited Powertrain Warranty for the original owner (retail purchases and leases; not fleet sales or battery-electric models). Roadside Assistance runs 5 years/60,000 miles on gas vehicles and 5 years/100,000 miles on diesels, and rust-through coverage on sheet metal panels is 3 years with unlimited miles. The warranty booklet for each vehicle is the final word, so ask us for the terms on a specific 2027 model.

Will servicing my vehicle somewhere else void the warranty?

No. Under the federal Magnuson-Moss Warranty Act, a manufacturer can't void your warranty or deny coverage just because someone other than the dealer serviced the vehicle or because you used another company's parts. Coverage can be denied for damage those parts or that work actually caused, so keep your maintenance receipts. Warranty repairs themselves are done at an authorized Chrysler, Dodge, Jeep or Ram dealer.

How do I check my vehicle for recalls?

Enter your 17-character VIN at NHTSA.gov/recalls or the Mopar recall lookup to see any open safety recalls. The VIN is on the lower driver-side corner of the windshield and on your registration card. We can also check it when you book service.

Do I have to pay for recall repairs?

No. Safety recall repairs are free at any authorized Chrysler, Dodge, Jeep or Ram dealer, including ours, whether or not you bought the vehicle here.

What is a Mopar Vehicle Protection plan?

Stellantis's factory-backed extended service plans are now sold as FlexCare, which replaced the Mopar Vehicle Protection name in January 2025. The top plan, Extended Care Premium, covers more than 5,000 components; other plans cover major components or the powertrain. Plans are honored at authorized Chrysler, Dodge, Jeep and Ram dealers in the U.S., Canada and Mexico, and a plan for a new vehicle can be bought within 3 years/36,000 miles of the warranty start date.

Parts and accessories

Can I buy parts and accessories from you?

Yes. The parts counter sells Mopar parts and accessories for Chrysler, Dodge, Jeep and Ram vehicles. Request a part by number or by vehicle on our Parts Center page, or browse the Mopar accessories catalogs.

Do Mopar parts come with a warranty?

Yes. Genuine Mopar parts installed by an authorized dealer carry a 24-month/unlimited-mile limited warranty on parts and labor. Mopar parts installed elsewhere or bought over the counter have narrower coverage, and some categories, such as batteries, collision parts and powertrain and performance parts, have their own terms.

Where do I find current service and parts specials?

On our service specials page. The specials box on this page shows what is running now, and the offers change through the year.

Service by brand

Car care guides

How-to guides written by our team, grouped by topic.

Sources

Hours, amenities and Express Lane services are from Elgin CDJR's own site as of October 21, 2026. Warranty, recall and maintenance answers are from Stellantis, Mopar, NHTSA and the FTC, checked on October 21, 2026. Your owner's manual and warranty booklet are the final word for your vehicle.

  1. View current model year warranty coverage, Mopar (FCA US LLC / Stellantis)
  2. Ram 10-year/100,000-mile Limited Powertrain Warranty, Ram Trucks
  3. Ram extends 10-year powertrain warranty through 2026 (Jan. 6, 2026), Kelley Blue Book
  4. Roadside Assistance, Mopar
  5. How often should you change your engine oil?, Mopar
  6. FTC says companies' warranty restrictions were illegal (July 7, 2022), Federal Trade Commission
  7. Check for recalls, National Highway Traffic Safety Administration
  8. Mopar Parts limited warranty (08/2025), Mopar
  9. FlexCare and Mopar Vehicle Protection, Mopar
  10. Express Lane oil change service, Elgin CDJR